NZXT and its billing partner Fragile Inc. have agreed to a preliminary settlement of $3.45 million in a civil RICO class-action lawsuit over their Flex PC rental program. The case, Burns v. Fragile Inc., was filed in California District Court and addresses allegations of deceptive marketing, bait-and-switch hardware, and aggressive debt collection affecting approximately 20,000 customers from October 2023 to March 2026.

The settlement allocates $923,117.92 toward debt forgiveness for customers more than 90 days delinquent, offering up to $5,000 per eligible individual automatically. An additional $1.21 million fund provides hardware ownership grants to renters who paid for at least two years and submit a claim form confirming their rent-to-own belief. Remaining funds support cash payouts estimated at $450 to $500 per valid claim, assuming 10% class participation.

A settlement website and hotline are slated to launch around April 28, 2026, with final court approval expected after September 2026. The controversy traces back to a 2024 Gamers Nexus investigation highlighting the program's predatory elements, which informed the lawsuit filings. Customers are advised to monitor communications from NZXT, Fragile, and Flex.

This resolution may appear in NZXT's upcoming financial disclosures, providing a line item for investor review in an otherwise routine quarter.