Xbox has confirmed an issue in Forza Horizon 6 where a small number of players on PC and console are experiencing lost or reset save progress, with some reports detailing the erasure of hours of gameplay, car collections, and credits. The Forza support team is investigating, has opened a ticket system for affected users, and recommends immediate action including opening a support ticket the same day the issue occurs to improve recovery chances while advising against starting new sessions until reviewed.

Workarounds have emerged in community discussions, such as disabling Quick Resume on Xbox Series X|S consoles and backing up local save folders on PC like the GameSave directory under XboxGames, with specific subfolders noted as critical for preservation. Player reports on forums and social platforms highlight triggers including game crashes, cloud sync problems, and certain vehicles linked to corruption, though official statements focus on platform-level fixes in development.

A ticket system rollout and ongoing platform updates suggest the matter is being addressed at the source, yet the situation underscores typical live service vulnerabilities where progress hinges on fragile save synchronization across devices. Community threads emphasize proactive backups as a stopgap while waiting for resolution.